Privacy Policy
Last updated: December 2024. We are committed to protecting your privacy and being transparent about how we collect, use, and protect your information.
1. Introduction
Reliable Marketing Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation platform and services. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
Business Information
When you register for our services, we collect:
- Company name and business information
- Contact person name and title
- Email address and phone number
- Business address and service areas
- Industry type and business description
- Payment and billing information
Lead Information
For leads generated through our platform, we collect:
- Caller phone numbers and contact information
- Call recordings and transcripts (with consent)
- Call duration and timing data
- Lead source and campaign information
- Call quality and verification data
Technical Information
We automatically collect:
- IP addresses and device information
- Browser type and version
- Operating system and platform
- Usage patterns and analytics data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our lead generation services
- Process payments and manage billing
- Match you with qualified leads in your industry and location
- Ensure lead quality and prevent fraud
- Improve our services and develop new features
- Communicate with you about your account and services
- Send marketing communications (with your consent)
- Comply with legal obligations and enforce our terms
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform, process payments, and provide customer support. These providers are contractually obligated to protect your information.
Lead Delivery
When we generate a qualified lead for you, we share the caller's contact information and call details with your business to facilitate the connection.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption of data in transit and at rest
- Secure data centers with physical and digital security
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Employee training on data protection practices
- Incident response procedures and monitoring
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we continuously work to improve our security measures.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Account Information: Retained while your account is active and for 7 years after account closure for tax and legal purposes.
Lead Data: Retained for 3 years to support lead quality verification and dispute resolution.
Call Recordings: Retained for 1 year unless you request earlier deletion.
Analytics Data: Retained for 2 years to improve our services.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Request a copy of your personal information
Update or correct inaccurate information
Receive your data in a portable format
Request deletion of your information
To exercise these rights, contact us at admin@reliablemg.com. We will respond to your request within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies: Required for basic site functionality and security.
Analytics Cookies: Help us understand how visitors use our site.
Preference Cookies: Remember your settings and preferences.
Marketing Cookies: Used for targeted advertising (with consent).
You can control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality.
9. Third-Party Services
Our platform integrates with third-party services that have their own privacy policies:
- Payment processors (Stripe, PayPal)
- Analytics services (Google Analytics)
- Customer support tools (Zendesk, Intercom)
- Email marketing platforms (Mailchimp, SendGrid)
- Cloud hosting and storage providers
We encourage you to review the privacy policies of these third-party services. We are not responsible for their privacy practices.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: admin@reliablemg.com
Phone: +1 (561) 715-1527
Website: reliablemarketinggroup.com
Your Privacy Matters
We're committed to protecting your privacy and being transparent about our data practices. If you have any questions or concerns, we're here to help.